Terms & Conditions
To make a purchase - just browse the catalogue, and add any items you wish to purchase to your basket. Once you have all of the items you require, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We request payment via PayPal or Credit Card (processed via PayPal) at the time of order. Goods will only be dispatched once payment has been received. If there is an item on back order, the full order will be dispatched as soon as available unless the timeline for new stock exceeds 2 weeks from date of order, in which case available items will be dispatched sooner with the remainder being dispatched as soon as available at no additional cost.
In order to purchase any official Scout Association Badges you MUST enter your full membership number on the payment section. If this number is not entered the order will NOT be processed.
If your order is urgent, please let us know, and we can offer a premium delivery option – please get in touch to discuss. If you are located outside of the UK, please get in touch to discuss postage options.
If for any reason you are not satisfied with your purchase, you may return the goods (Goods must be returned in a new and unused condition in their original packaging (where supplied)) to us for a refund or exchange as you wish within 14 days. Please contact us to receive a Returns Authorisation Number (RAN) – which will ensure your return is dealt with quickly. You will only be refunded for the goods returned. No postage fees will be refunded, and all returns are at your expense.
Badges shown on the site are subject to design modifications by the Scout Association and as such any illustrations show can not be guaranteed to be identical to those supplied. We will endeavour not to mix and match designs, but this may not always be feasible.
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